Payment and security

1. How you can pay

You can pay for an order:

• in cash, on delivery or at pickup,
• by card, on the courier's POS terminal or the terminal in the restaurant,
• online card payment is coming soon; it switches on once the bank finishes the merchant setup,

2. Currency and prices

All payments are in Armenian dram (AMD). Prices include the taxes required by law. If your card is in another currency, your own bank sets the exchange rate and any international fee — neither is ours.

The final amount is calculated by our server from menu prices. The figure in your cart and the figure sent to the bank are always the same one.

3. How online card payment works

Paying by card takes you to Ameriabank's secure payment page. Your card number, expiry date and CVV are entered there and are never passed to us.

The transaction goes through a 3-D Secure check (Visa Secure, Mastercard Identity Check), confirmed by your own bank.

An order is treated as paid only when the bank confirms the payment directly to our server. Coming back to the site in your browser is not by itself proof of payment.

4. Your card details

We do not see, store or have any way to recover your card number. Card data is handled entirely by the bank, to the PCI DSS standard.

If you choose to save a card for next time, we keep only the opaque reference the bank gives us, the card type and the last four digits. That reference cannot be used to pay anywhere else.

All traffic on this site is encrypted with HTTPS.

5. When you are charged

For online card payment, at the moment you confirm the payment. For cash or terminal payment, when you receive your order.

Table bookings are never charged.

6. Failed payments

If a payment does not go through, no order is created and no money is taken. A bank will sometimes hold an amount temporarily; that hold releases by itself within a few working days.

If money left your account but no order arrived, call +374 55 094 465 with the order number and the time of payment.

7. Receipts

Every order comes with a fiscal receipt, given at delivery or pickup. For online payments the receipt comes with the order.

8. Refunds and disputes

How refunds work is set out on the Refunds and cancellation page; a card payment is refunded to the same card.

Before disputing a charge with your bank, please call +374 55 094 465 or write to [TODO — էլ. փոստ / email]. A direct refund takes days, a dispute takes weeks.

Merchant details

Trader

[TODO — Elie's full legal name] (Individual Entrepreneur)

Tax number

[TODO — ՀՎՀՀ / tax number]

Registration number

[TODO — գրանցման համար / registration number]

Registered address

[TODO — registered address]

Trading address

Movses Khorenatsi 25/1, Yerevan 0010, Armenia

Phone

+374 55 094 465

Email

[TODO — էլ. փոստ / email]