Refunds and cancellation

1. Cancelling an order

You can cancel free of charge until the kitchen starts preparing your order. Call +374 55 094 465 and give your order number.

Once the kitchen has started, the order cannot be cancelled — it was made for you and cannot be sold to anyone else. Call anyway; we would always rather find a solution than lose a customer.

If you have already paid by card and we are the ones cancelling — a dish sold out, a day off, an address we cannot reach — you get the full amount back.

2. If something is wrong with your order

If a dish is wrong, missing, or not up to standard, tell us within 24 hours on +374 55 094 465.

Please send a photo if you can, and keep the dish until we have spoken. It makes it much quicker to work out what happened.

Where the problem is confirmed, you choose between:

• having the dish remade at no charge,
• a refund of that dish,
• or, if the whole order was wrong, a full refund including the delivery fee.

3. How refunds are paid

A refund always goes back the way the payment came in. Card payments are refunded to the same card and reach you within 5–10 business days, depending on your bank. Cash payments are refunded in cash at the restaurant, or by bank transfer if that suits you better.

On a partial refund the delivery fee is not returned if the rest of the order arrived correctly.

We do not charge anything to process a refund.

4. When we cannot refund

• the dish was eaten in full, or nearly so, and the complaint came afterwards,
• the order is correct but you decline it without a reason,
• the address given was wrong and the courier could not find you,
• we could not reach you on the number given at the time of delivery,
• an allergy or dietary restriction was not declared in advance,
• the complaint came more than 24 hours after the order.

5. Late or undelivered orders

If your order never arrives and that is our fault, you get everything back, delivery fee included.

If it is going to be significantly late, we call you and offer the choice: wait, or cancel with a full refund.

6. Table bookings

Bookings are free, so there is nothing to refund. Please do call if your plans change, so the table can go to someone else.

7. Right of withdrawal

Food cooked to order is perishable, so the cooling-off period that applies to distance selling does not apply to it. That does not affect your rights where goods are not of proper quality, which are protected by the Law of the Republic of Armenia on the Protection of Consumer Rights.

8. How to ask

Call +374 55 094 465 or write to [TODO — էլ. փոստ / email] with your order number, the date, and what went wrong. We reply the same day if we are still open, otherwise the next working day.

If our answer does not satisfy you, you keep every right Armenian law gives you, including the right to take the matter to the consumer protection authorities.

Merchant details

Trader

[TODO — Elie's full legal name] (Individual Entrepreneur)

Tax number

[TODO — ՀՎՀՀ / tax number]

Registration number

[TODO — գրանցման համար / registration number]

Registered address

[TODO — registered address]

Trading address

Movses Khorenatsi 25/1, Yerevan 0010, Armenia

Phone

+374 55 094 465

Email

[TODO — էլ. փոստ / email]